Technical support

Our helpdesk provides support for the following products:

  • DeskPerso
  • SCPE (Smart Card Personalization Environment)
  • SmartDataCenter
  • EMV Insight
  • MSDP Manager

Support conditions of certain products

DeskPerso

When purchasing DeskPerso DeskPerso you get one year free support. After the first year the support period may be extended.

SCPE, SmartDataCenter, EMV Insight, MSDP Manager

There is a surcharge for the technical support of these products.

We provide support

Via e-mail

Please send your support request to support@pronit.ru from your corporate mail server.

Please indicate the following in your e-mail :

  • product name;
  • product serial number and the name of organisation it is registered to;
  • problem description;
  • brief list of steps to reproduce the problem;
  • your name and contact information;

If possible, please attach all the relevant logs.

By phone

+7 (495) 276 06 33 (ext. 235)
+7 (495) 589 27 25 (ext. 235)
+7 (985) 435 67 63

Telephone support is available on working days from 10.00 to 18.00 GMT+3.

Via Internet support system

You can use the "Internet support system", which provides the following services:

Product news
(currently available only in russian, may be translated on demand)
  • information about new versions, implemented improvements, corrected errors.
FAQ
(currently available only in russian, may be translated on demand)
  • frequently asked questions on PRONIT products.
Subject conferences on PRONIT products *
  • discussion of PRONIT products, their functionality and usage experience;
  • suggestion of improvements and new functionality of products.
Downloads *
  • software updates, patches;
  • utilities;
  • new manuals, user guides and other documents.

* - Only for registered users

To obtain access to the Internet support system please send e-mail to support@pronit.ru.

Please indicate the following information:

  • your organisation;
  • the product you hasve installed and its serial number;
  • name and position the the person, who will get an account;
  • login you want to have in the system.

Pasword will be sent to you via e-mail.